Meet Emma, our Phone and Chat Assistant
Emma is MFM Health’s AI assistant, available by phone and through our website chat to help make it easier to get where you need to go.
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Chat with Emma anytime, 24/7, right here on mfmhealth.com. Or, when you call MFM Health during regular phone hours, Emma can help with many common requests before connecting you with our team when needed.
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Emma is not a replacement for our team. She’s an extra way to get help with straightforward questions and requests.
Here's how Emma can help you:
Whether you call or chat, Emma can help you:
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Schedule appointments with Adult Primary Care, MFM Express, Dermatology, Gastroenterology, and Sports Medicine
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Confirm existing appointments
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Request a prescription refill
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Look up upcoming visit details
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Send a message to your care team
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Answer common questions about MFM Health
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Help you find the right department or next step
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Connect you with our team when additional assistance is needed
Two Ways to Connect With Emma
Chat with Emma
Available 24 hours a day, 7 days a week on mfmhealth.com.
Call Emma
Call MFM Health at 978-774-2555 during regular phone hours.
Tips for Talking With Emma
Simply tell Emma what you need. For example:
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“I need to make an appointment with dermatology.”
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“I need a prescription refill.”
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“When is my next appointment?”
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“I need to send a message to my care team.”
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“How do I contact Women’s Health?”
The more specific you can be, the easier it is for Emma to help.
FAQs
Is Emma a real person?
No. Emma is an AI assistant designed specifically to help MFM Health patients with common questions and requests.
How can I use Emma?
You can chat with Emma on mfmhealth.com or speak with her when you call MFM Health.
When is Emma available?
Emma’s website chat is available 24/7.
Emma is also available by phone during MFM Health’s regular phone hours.
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Can Emma do the same things by phone and chat?
Yes. Emma can help with many of the same common requests whether you call or chat, including scheduling certain appointments, prescription refill requests, upcoming appointment information, messages to your care team, and general questions.
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What if I need to speak with someone?
Emma can help connect you with the appropriate MFM Health team when additional assistance is needed. If you are calling, tell Emma the department or reason for your call whenever possible.
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Is my information safe?
MFM Health uses secure systems and safeguards to protect patient information when you interact with Emma.