At MFM Health, we pledge to do our best to accommodate all patients. To ensure we provide timely care to all our patients, we have established the following No-Show and Late Arrival Policy. 

 

If you are running late for your appointment, please call the office, so we can let the front desk and your provider know, in case a schedule adjustment is required. You may need to be seen at a different time or by a different provider.  

 

If you are greater than 15 minutes late from your scheduled appointment, we will do our best to see you as close to your appointment time as possible, but there may be a wait as we accommodate our other scheduled patients.  Please note, a late arrival of greater than 15 minutes beyond your scheduled appointment time will be considered a “No-Show”, even if our team is able to accommodate your visit. 

 

If you are unable to make your scheduled appointment, we ask that you notify us by phone at least 4 hours in advance of your appointment time, so that we may have the slot available for another patient in need.  Notification of cancellation within 4 hours of your appointment time may count as a “No-Show”.  If you do not show for your scheduled appointment, your provider may attempt to reach you that day to complete a telemedicine visit.  If you are marked as a “No-Show”, you may be subject to a “No-Show” Fee as outlined in the “No-Show” Levels below.  

 

You will be marked as a “No-Show” if any of the following occurs:

• Failure to Attend Your Appointment: If you do not arrive for your scheduled appointment and fail to notify our office, you will be marked as a “No-Show”.

• Late Arrival: If you arrive more than 15 minutes past your scheduled appointment time, you will be marked as a “No-Show”.

• Late Cancellation: If you cancel your appointment within 4 hours of your scheduled appointment time, it will be considered a “No-Show”.

 

“No-Show” Levels:

 

LEVEL 1. First “No-Show” for Established Patients: Patient notified of “No-Show” Policy by phone or in person upon 15+ minutes late arrival. For all New Patient “No-Show”, please see Level 2 below.

 

LEVEL 2. Second “No-Show” for Established Patients/First “No-Show” for New Patients: The patient will be responsible for a $50 fee with their balance paid prior to scheduling any further appointments. A written letter will be sent notifying the patient of the “No-Show”Policy, confirming their second “No-Show”.

 

LEVEL 3. Third “No-Show”: The patient will be charged $100, with their balance paid prior to scheduling any further appointments. A written letter will be sent notifying the patient of the “No-Show” Policy, confirming this was their third “No-Show”. This will also serve as a warning letter, notifying them that the fourth “No-Show” may be grounds for dismissal from the practice.

 

LEVEL 4. Fourth “No-Show”: Notice will be sent to the usual provider and the manager. After the fourth “No-Show”, the patient may be dismissed from the practice.

 

Please note, the number of “No-Shows” will reset to zero when it has been 3 years since the last “No-Show”.