top of page

Billing Information

We strive to make the billing process as simple and transparent as possible. Below you’ll find details about paying your bill, understanding charges, and the most common billing topics. For additional questions, visit our FAQ section or contact our billing team directly through one of the following methods:

  • Send a message through the patient portal

  • Call the team directly at 351-212-8170

  • Submit your question or request through the “Contact Our Billing Team” form on this page


Pay Your Bill Online
Paying your bill is quick and easy with our secure online patient portal. You can view your balance, make payments, and track your payment history anytime.

Login to our patient portal to view your recent transactions.

Contact Our Billing Team

If you have any questions about your bill or need assistance, our billing team is here to help. Send us a message, and a team member will get back to you shortly.

Online payment for shopping on e-commerce platforms

Payment Methods

We offer multiple ways to pay for your convenience:

  • Online Payments through our secure patient portal.

  • Credit or Debit Cards (Visa, MasterCard, American Express, Discover).

  • Checks payable to our office.

  • Cash Payments (available at our office).

 

Need a payment plan?

Contact our billing team to discuss flexible options.

Review MFM Health's outstanding balances and payments policy.

  • How do I know if my insurance was billed correctly?
    Once your insurance has been billed, you will receive an Explanation of Benefits (EOB) from your insurance company. This document explains what services were billed, how much your insurance covered, and any remaining balance that you may owe. If you have any questions or feel there was an error, please contact our billing office.
  • Can I set up a payment plan for my bill?
    Yes, we offer flexible payment plans to help patients manage their medical bills. Please contact our billing department to discuss available options.
  • Who do I contact if I have questions about my bill?
    For any billing inquiries, you can reach our billing department. Our team is happy to assist with any questions regarding charges, insurance, or payment options.
  • What should I do if my insurance information has changed?
    If your insurance information has changed, please notify us as soon as possible to ensure accurate billing. You can update your insurance details by contacting our billing office.
  • What happens if my insurance denies a claim?
    If your insurance denies a claim, you will receive a notification explaining the reason for the denial. Our billing department can assist you in understanding the reason for the denial and provide guidance on how to appeal the decision if necessary. You may also be responsible for the balance if your insurance company does not cover the service.
  • Do you bill secondary insurance?
    Yes, if you have secondary insurance, we will submit claims to both your primary and secondary insurance providers. Please ensure we have up-to-date information for all of your insurance plans.
  • Why do I have to pay a copay if I already met my deductible?
    Your deductible is the amount you need to pay out-of-pocket before your insurance starts covering certain services. However, copays are separate fees required for specific services, such as office visits or specialist consultations, and are often required regardless of whether you’ve met your deductible. Please contact your insurance company for more information about your out-of-pocket payment responsibilities.
  • Why am I receiving multiple bills for one visit?
    You may receive separate bills for different services provided during your visit. For example, a lab test or imaging service may be billed separately from your MFM Health office visit. If you have any questions about specific charges for services you received at an MFM Health location, feel free to contact our billing office for clarification. If your MFM Health provider orders testing or imaging at an external, non-MFM Health facility, those services will be billed separately by the outside provider. For any questions or concerns regarding bills for these services, please contact the billing department of the external facility directly.
  • Can I receive an estimate for my out-of-pocket costs before my visit?
    Yes, we can provide a cost estimate for many services. Please contact our billing office before your visit to request an estimate based on your insurance plan and the services you may need.
  • How can I dispute a charge on my bill?
    If you believe there is an error on your bill, please contact our billing department as soon as possible. We will review the charges and work with you and your insurance company to resolve any discrepancies.
  • Will I be billed for missed appointments?
    Yes, missed appointments without proper notice may result in a fee. We ask that patients cancel or reschedule at least 4 hours in advance to avoid being charged for a missed visit. Please see our No Show/Late Arrival policy for more information.
  • Why do I have to pay out-of-pocket when my insurance didn’t cover the full amount?
    Insurance companies have coverage limitations based on your specific plan. If a service is not fully covered, or if it’s considered out-of-network, you may be responsible for the remaining balance. Our billing team is happy to help clarify what your insurance covers and for what portion you are responsible.
  • Why did I receive a bill for my annual exam?
    You may have received a bill for your annual exam because certain services performed during the visit may not be covered under your preventive care benefits. Annual exams are typically covered in full as preventive care; however, if additional issues were addressed, such as new concerns, chronic condition management, or diagnostic tests, these may fall outside of preventive coverage and be billed separately. For a detailed explanation of what may impact your bill, visit our blog post here: Why Did I Get a Bill for My Annual Exam?
bottom of page