Patient Discharge Policy

Our Commitment to You

At MFM Health (“MFM”), our goal is to provide high-quality medical care in a safe, respectful, and supportive environment. We value strong relationships with our patients and believe the best care happens when patients and healthcare teams work together with mutual trust and respect.

In rare circumstances, it may become necessary to end the provider–patient relationship. This policy explains when and how that may occur, and how we work to ensure continuity of care during the transition.

Patient discharge is always a last resort.

Reasons a Patient May Be Discharged

A patient may be discharged from MFM Health for one or more of the following reasons:

1. Financial non-compliance

2. Medical non-compliance

3. Disrespectful, threatening, or inappropriate behavior

Each situation is reviewed carefully and individually.

1. Financial Non-Compliance

Patients are expected to comply with MFM Health’s billing and financial policies.

A patient may be considered for discharge if:

• An outstanding balance remains unpaid after multiple notifications, or

• Payment arrangements are started and then discontinued without communication

If discharge occurs for financial reasons:

• The patient will receive written notice

• MFM will continue to provide necessary medical care for 30 days from the date the notice is received

• The patient will be marked inactive in our system

• Patients discharged for financial non-compliance may not be eligible to re-register with MFM Health

2. Medical Non-Compliance

Patients are expected to actively participate in their medical care. This includes attending scheduled visits, following agreed-upon treatment plans, and maintaining appropriate follow-up.

Examples of medical non-compliance may include:

• Repeated missed appointments or late cancellations

• Failure to attend required follow-up visits

• Requesting medication refills without attending required appointments

• Not being seen by a provider for over 12 months while requesting ongoing prescriptions

• Failure to comply with a Controlled Substance Agreement

Before discharge for medical non-compliance:

• MFM will attempt to contact the patient multiple times using phone calls, patient portal messages, and/or certified mail

• A written warning may be sent advising the patient of possible discharge

If discharge occurs:

• The patient will receive written notice

• MFM will continue necessary medical care for 30 days following notification

• The patient will be marked inactive

• Patients discharged for medical non-compliance may not be eligible to re-register with MFM Health

3. Disrespectful or Inappropriate Behavior

MFM Health is committed to maintaining a respectful and safe environment for patients, staff, and providers. All patients are expected to follow the Mutual Code of Conduct.

Disrespectful or inappropriate behavior includes, but is not limited to:

• Verbal abuse, harassment, or use of offensive language

• Threats or acts of violence

• Discriminatory remarks or actions

• Disruptive behavior that interferes with patient care

• Refusal to follow clinic policies

Depending on the severity of the behavior:

• The patient may receive a warning and reminder of expectations, or

• The patient may be discharged immediately if safety is a concern

If discharge occurs:

• Written notice will be provided

• MFM will continue necessary medical care for 30 days following notification

• The patient will be marked inactive

• Patients discharged for inappropriate or threatening behavior may not be eligible for future care at MFM Health

Continuity of Care After Discharge

When a patient is discharged:

• MFM Health will provide medically necessary care, including prescription refills when appropriate, for up to 30 days

• We will assist with transferring medical records to a new provider upon request

Patients experiencing a medical emergency should call 911 or go to the nearest emergency department.

Fairness and Legal Compliance

MFM Health follows all applicable local, state, and federal laws and professional guidelines when discharging patients. Discharge decisions are never based on race, religion, gender, sexual orientation, disability, or any other protected characteristic.

Our Goal

Our goal is always to support our patients and provide excellent care. While discharge is uncommon, this policy helps ensure the safety, dignity, and well-being of all patients, staff, and providers.

If you have questions about this policy, please speak with a member of our staff.

Thank you for trusting MFM Health with your care.

At MFM Health, our goal is to provide high-quality, compassionate medical care while maintaining clear and fair billing practices. This handout explains what an outstanding balance is, how billing works, and what to expect if a balance remains unpaid.